Dr. Falk Pharma UK Ltd Website Cookie and Privacy Policy

Updated July 2013

Scope of Policy

Dr. Falk Pharma UK Ltd (Dr Falk) respects the privacy of visitors to its websites and is committed to the protection of their personal information. This Cookie and Privacy Policy explains the basis on which we collect, transfer, process, use and disclose personally identifiable data collected from or provided by you through the ‘drfalk.co.uk’ website (the “Site”) and any services accessible through the Site and our security practices about that data.

For the purposes of the Data Protection Act 1998 (“the Act”) the Data Controller is Dr Falk Pharma UK Limited a company registered in England under company number 02307698. Our registered office is Unit K, Bourne End Business Park, Cores End Road, Bourne End, Bucks, SL8 5AS

Note that this Privacy Policy does not apply to information collected from offline resources and communications.

By accessing and using the Site, you agree and consent to the collection, transfer, processing, use and disclosure of you personally identifiable information about you as outlined in this policy. Please read this policy carefully to understand what information we may gather about you and how we will use it.

Information we collect from visitors to our website

Dr Falk directly collects personally identifiable information (i.e. information from which you can be identified, such as name, address, telephone number and/or e-mail address) only when it is asked for and/or you voluntarily submit it to us via this Site and/or by correspondence, telephone and/or email and also by use of Cookies.

We may use the information to respond to your requests; improve our level of service and the content of our Site; provide you with tips, helpful information, product news and updates; notify you of new Dr Falk products, services and events (where you have agreed to this); seek your views on our products and services; consider your application for employment; and for our own administrative and quality assurance purposes.

This Site is not intended or designed to attract children under the age of 18. We do not knowingly collect personally identifiable information via this Site from visitors in that age group without the explicit consent of a parent or guardian.

Dr Falk also automatically collects (where available) information about your browser type and operating system, websites you visited before and after visiting the Site, standard server log information and IP Address (see below). This information is aggregated, to gather data such as the total number of visits to the Site, the number of visitors to each page of the Site and the domain names of our visitors’ internet service providers. We use this information, which remains in aggregate form, to understand how our visitors use the Site so that we may improve it and the services we offer. We may also share this aggregated information with other companies within the Dr. Falk Pharma group and with other third parties.

Use of IP addresses

An Internet Protocol (IP) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your organisation’s local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.

Dr Falk, or third party companies acting on behalf of Dr Falk, may collect IP addresses for the purposes of systems administration and analysing the use of the Site. We also may use IP addresses to identify users of the Site when we feel it is necessary to enforce compliance with the Site’s terms of use or to protect our service, Site or other users.

Use of Cookies

Dr Falk may collect information from you by using “cookies”. Cookies are a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies gather information such as how and when pages in a website are visited and by how many people. With the information we receive through this technology, we hope to improve our sites. Although cookies do not normally contain personally identifiable information, if you have provided us with information about yourself, we may be able to identify you by associating your registration information with cookies or other tracking utilities our website places on your computer’s hard drive. Associating a cookie with your registration information allows us to offer increased personalization and functionality. Without cookies, this functionality would not be possible.

Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to you. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. The Help section of your browser will tell you how to prevent your browser from accepting cookies. To find out more about cookies, including how to see what cookies have been set and how to manage or delete them, visit www.allaboutcookies.org.

We are currently using the following Cookies:

Strictly Necessary Cookies

These are cookies that are essential for the operation of the Site. They enable services you have asked for and include, for example, cookies that enable you to log into secure areas of the Site.

Cookie Name Purpose
Concrete5 CONCRETE5 This cookie is essential for the Site to function correctly, as certain parts of the site change, dependent on whether visitors are signed in.

Functionality Cookies

These allow technology to remember choices you make in relation to the Site and are used to recognise you when you return to it. This enables us to personalise our content for you, greet you by name and remember your preferences.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name Purpose
Cookie Acceptance cc_cookie_


In order to comply with the EU cookie law, we are required to notify you that cookies will be set, as soon as you land on our website. This cookie remembers that you have agreed to allow cookies to be placed on your computer. Without it, you would have to click the notification every time you move to a new page.
Simple Cart simpleCart This cookie allows the site to track your progress through ordering literature.

In addition to Dr Falk cookies, certain third parties may deliver cookies to your computer for a variety of reasons. For example, we sometimes use Google Analytics which are web analytics tools that help us understand how visitors engage with our websites. Any third party links or advertising on our site may also use cookies; you may receive these cookies by clicking on the link to the third party site or advertisement. Please note: We do not control the collection or use of information by these third parties, and these third party cookies are not subject to this Privacy Policy. You should contact these companies directly if you have any questions about their collection and/or use of information.

In addition, we may use other tracking systems like pixel-tags. Pixel tags, (sometimes called web beacons) are similar in function to cookies but because of their insignificant size, they are not visible. However, they are used to pass certain information to our servers to personalize our websites and to track your usage across other Dr Falk websites. In addition, we may also use pixel tags in our HTML based emails.

This Cookie and Privacy Policy may be amended by us at any time. Please check this website periodically to inform yourself of any changes.

How we protect your personally identifiable information

Dr Falk is committed to using commercially reasonable means to ensure that your personally identifiable information is protected appropriately, according to the sensitivity of the information. Dr Falk uses a variety of security technologies and procedures to help protect your personally identifiable information from unauthorized access, use, or disclosure. For example, we store the personally identifiable information you provide to Dr Falk on computer servers with limited access that are located in controlled facilities.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect personally identifiable information, we cannot guarantee the security of the personally identifiable information during transmission to the Site; any transmission is at your own risk. While we cannot guarantee that loss, misuse or alteration to data will not occur, once we have received your information, we make commercially reasonable efforts to prevent such unfortunate occurrences.

Sharing personally identifiable information with third parties

Dr Falk will not sell or rent personally identifiable information to third parties other than as stated in this Policy. Sometimes selected third parties are however used to provide Dr Falk with support services in connection with the Site and such parties may, from time to time, have access to your information to enable them to provide those services to Dr Falk. Please rest assured that all companies providing such support services are required by Dr Falk to meet the same standards of data protection as Dr Falk and are prohibited from using the information for their own purposes. In particular, we do not allow our service providers to use personally identifiable information disclosed by us for their own marketing activities.

We may disclose personally identifiable information to any member of our group which means our subsidiaries our holding company(ies) and its subsidiaries and/or in the following circumstances:

  • when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to you, or otherwise injuring or interfering with Dr Falk’s rights, property or operations, other users of this Site and/or their rights, or anyone else who could be harmed by such activities; and/or
  • when we believe the law requires it, or we are under a duty to disclose or share your data to comply with a legal obligation or in response to any demand by law enforcement authorities in connection with a criminal investigation, or civil or administrative authorities in connection with a pending civil case or administrative investigation; and/or
  • in connection with a substantial corporate transaction, such as the sale of a product line or division, an investment in our business, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy in which case we may disclose personal data to the prospective seller, buyer or investor.

Personally identifiable information collected on the Site may be transferred to, stored and processed outside the European Economic Area (“EEA”). You should also note that information may be processed in countries with lower data protection standards than the United Kingdom. By using the Site, you consent to any transfer, processing or storing of information outside the EEA. Dr. Falk Pharma UK will take reasonable steps to ensure that if information is transferred outside the EEA, it will still be treated in accordance with this Privacy Policy.

Access to Information

You may request a copy of any personally identifiable information held by us about you and/or that such information on the Dr Falk database is amended or deleted, or you can unsubscribe from any Dr Falk programmes or prevent us processing any personally identifiable information about you at any time by contacting us in writing at the address below or by email to office@drfalkpharma.co.uk. We aim to deal with your request (including unsubscribing you from any programme) within ten working days of its receipt. Please note we reserve the right to charge the current maximum statutory fee for providing personal data held about you.

Links to other websites

This Site may from time to time provide links to other Dr Falk third party websites as a service to our users. This Privacy policy does not apply to those websites. You agree that, if you choose to enter such a linked site, that Dr Falk is not responsible for the availability of such websites and does not review or endorse and shall not be liable, directly or indirectly, for (i) how these websites treat your personally identifiable information, (ii) the content of such websites, including (without limitation) any advertising, products, goods or other materials or services available from such websites and (iii) the use that others make of these websites.

Please ensure that you check the legal and privacy statement posted on each website you link to before entering any personally identifiable information.


We may occasionally update this Privacy policy. If the changes we make are material, we also may post a notice on this Site. We encourage you to periodically review this Cookie and Privacy Policy to stay informed about how we are helping to protect the personally identifiable information we collect. Your continued use of the Site constitutes your agreement to the Policy and any updates.

This statement was last updated in July 2013

Contact us

Questions, comments and requests regarding this Cookie and Privacy Policy are welcomed and should be addressed to:

Dr. Falk Pharma UK Ltd, Bourne End Business Park, Cores End Road Bourne End, Bucks, SL8 5AS